Data protection

VetVise GmbH (hereinafter referred to as “we” or “controller”) takes the protection of personal data seriously and complies with the relevant data protection regulations, in particular the provisions of the EU General Data Protection Regulation (GDPR). Below, we would like to inform you in particular about when we process which data in connection with the use of our progressive web app “PigBrother” (hereinafter referred to as “app”) or website.

I. General

1. Scope of data processing

We collect and use personal data from our users only to the extent necessary to provide a functional app and our content and services. We collect and use personal data from our users only if the processing of the data is permitted by law or with the user's consent.

2. Legal basis for data processing

Insofar as we obtain the user's consent for the processing of personal data on our app, Art. 6 (1) (a) GDPR serves as the legal basis for the processing of personal data.

When processing personal data that is necessary for the performance of a contract to which the user is a party, Art. 6 (1) (b) GDPR serves as the legal basis. This also applies to processing operations that are necessary for the performance of a contractual obligation or for the implementation of pre-contractual measures.

Insofar as the processing of personal data is necessary to fulfill a legal obligation to which our company is subject, Art. 6 (1) (c) GDPR serves as the legal basis.

If processing is necessary to safeguard a legitimate interest of our company or a third party and the interests, fundamental rights, and freedoms of the user concerned do not outweigh the former interest, Art. 6 (1) lit. f GDPR serves as the legal basis for data processing (so-called balancing of interests).

In addition, there are other legal bases for the processing of personal data, which we list below – where relevant.

3. Storage period

Users' personal data will be deleted or blocked as soon as the purpose of storage no longer applies. Storage may also take place if this has been provided for by the European or national legislator in EU regulations, laws, or other provisions to which our company is subject. The data will also be blocked or deleted if a storage period prescribed by the aforementioned standards expires, unless there is a need for further storage of the data for the conclusion or fulfillment of a contract.

4. Disclosure of personal data

If we disclose personal data, we do so exclusively to service providers who support us in fulfilling the aforementioned purposes. These companies may only use your personal data as so-called processors to fulfill their tasks on our behalf and are obliged to comply with the relevant data protection regulations. The processors we use are:

Google Analytics, Google Inc.
1600 Amphitheatre Parkway
Mountain View, CA 94043
USA

Google Cloud Platform, Google Ireland Limited
Gordon House, Barrow Street
Dublin 4
Mailgun Technologies, Inc.
112 E Pecan St #1135
San Antonio
TX 78205
USA
Otherwise, however, no personal data is passed on to third parties.

5. Place of data processing

The processing of your stored personal data by us takes place exclusively in countries of the European Economic Area. If your data is processed outside the European Union, this may result in your data being transferred to a country with a lower standard of data protection than in the European Union. In such cases, we ensure that the service providers in question guarantee an equivalent level of data protection by contract or other means in accordance with Art. 45 ff. GDPR.

II. Processing of personal data

1. Provision of the app and creation of log files

a) Description of data processing

Each time our app is accessed, our system automatically collects data and information from the computer system of the accessing device.

The following data is collected:

Date and time of the query
IP address
Browser and browser version number
Operating system
The data is stored in the log files of the Google Cloud Platform. The IP address is stored in pseudonymized form (cryptic ID). The data can only be linked to a specific person in combination with the customer account. In this case, the considerations set out in section II. 2. of this privacy policy apply accordingly.

b) Legal basis for data processing

The legal basis for the temporary storage of data and log files is Art. 6 (1) lit. f GDPR.

c) Purpose of data processing

The data is stored in log files to ensure the functionality of the app. In addition, the data helps us to optimize the app and to ensure the security of our information technology systems. The data is not evaluated for marketing purposes in this context. These purposes also constitute our legitimate interest in data processing pursuant to Art. 6 (1) (f) GDPR.

d) Duration of storage

The data is deleted as soon as it is no longer necessary for the purpose for which it was collected. In the case of data storage in the cloud in log files, this is the case after 31 days at the latest. Storage beyond this period is possible. In this case, the IP addresses of the users are deleted or alienated so that it is no longer possible to assign the calling client. The remaining data will be deleted within 6 months if you delete your customer account or declare your revocation of data processing.

e) Right to object and right to erasure

The collection of data for the provision of the app and the storage of data in log files is essential for the operation of the app. Consequently, there is no possibility for the user to object.

2. Customer login

a) Description of data processing

In order to provide the greatest possible convenience when using our app, we offer our users the option of permanently storing their personal data in a password-protected customer account. Once a customer account has been set up, it is not necessary to re-enter data.

In addition to the data requested when placing an order, you must enter a password of your choice to set up a customer account. This password, together with your email address, is used to access your customer account. Alternatively, VetVise uses a combination of username and password for authentication in some places. During the registration process, the user's consent to the processing of this data is obtained.

The following data is collected as part of the registration process:

Title
First and last name
Email address
Password
Browser and browser version number
Operating system
Date and time of access
The following data is also stored at the time of registration:

The user's IP address
Date and time of registration
Browser and browser version number
Operating system
The data is stored on the Google Cloud Platform.

b) Legal basis for data processing

The legal basis for the processing of the data is Art. 6 (1) lit. a GDPR if the user has given their consent. If the registration serves to fulfill a contract to which the user is a party or to carry out pre-contractual measures, the additional legal basis for the processing of the data is Art. 6 (1) lit. b GDPR.

c) Purpose of data processing

The login files are stored to ensure the correct assignment of the app users. Registration is also required to provide certain content and services in our app. In addition, we use the data to optimize the app and to ensure access rights to our information technology systems. Access is also logged for data security reasons and to ensure the stability and operational security of our system and to protect it against possible external attacks. In addition, the data is statistically evaluated to optimize the offer.

d) Duration of storage

Your data will be deleted as soon as it is no longer required for the purpose for which it was collected. This is the case for data collected during the registration process if the registration on our website is canceled or changed.

Otherwise, your data will be deleted as soon as you have deleted your account, unless this conflicts with statutory retention obligations or limitation periods. To delete your data, please log in to your customer account and use the corresponding delete function or send us your revocation of data processing by email. We automatically delete your personal data after 24 months of inactivity.

e) Right to object and right to erasure

Users may object to the storage of their personal data at any time. The objection can be made by sending a message to the contact information below (see point X. of this privacy policy). In the event of an objection, you will no longer have access to your customer account and all personal data stored in the course of the contractual relationship will be deleted by us.

3. Data processing for the use of the app

a) Description of data processing

We also require personal data from you in order to use the app's functions. This includes, for example:

IP address
Date and time of access
Duration of use
Amount of data transferred
Notification of whether the access was successful
Name of the file accessed
App ID and requesting domain
 
Customer login data
When using the app, the data is stored to provide a functional app. We also offer you the option of recording images and sound and transmitting them to us for project-related structuring. In doing so, we can also ensure that the data is only assigned to you and provide you with personalized content. In this context, the data is processed for authentication purposes.

The data is stored on the Google Cloud Platform and on local servers in the stable, although not all data is available everywhere.

b) Legal basis for data processing

The legal basis for the collection of IP addresses and customer login data is Art. 6 (1) (a) GDPR (consent). Otherwise, the collection and processing of device-specific information is based on Art. 6 (1) (f) GDPR.

c) Purpose of data processing

Temporary storage is carried out to ensure the functionality of the app. In addition, the processing also serves the purpose of optimizing the services and increasing usability and user-friendliness. The data is not evaluated for marketing purposes in this context. These purposes also constitute our legitimate interest in data processing pursuant to Art. 6 (1) (f) GDPR.

d) Duration of storage

Your IP address will be deleted within 31 days. Storage beyond this period is possible. In this case, the IP addresses of users will be anonymized so that it is no longer possible to identify the client accessing the site.  The remaining data will be deleted within 6 months if you delete your customer account or declare your revocation of data processing.

e) Right to object and right to erasure

Users may object to the storage of their personal data at any time. The objection can be made by sending a message to the contact information below (see point X of this privacy policy). In the event of an objection, you will no longer have access to your customer account and all personal data stored in the course of the contractual relationship will be deleted by us.

III. Use of local storage

1. Description of data processing

We use “local storage” to make visiting our website attractive and to enable the use of certain functions. Local storage allows your preferences when using the app to be stored on your device and used by you. The data from local storage is used, for example, to provide you with recommendations based on your usage. The following information is stored by the app as local data:

Amount of data transferred
Notification of whether the retrieval was successful
Name and content of the retrieved file
App ID and requesting domain
Customer login data
Third parties cannot access the data stored in local storage. It is not passed on to third parties and is not used for advertising purposes.

2. Legal basis for data processing

The legal basis for the processing of personal data using local storage is Art. 6 (1) lit. f GDPR.

3. Purpose of data processing

The purpose of using local storage is to simplify the use of the app for users. 
Some functions of our app cannot be offered without the use of local storage. Furthermore, the use of local storage serves to improve the quality of our app and its content. The aforementioned purposes also constitute our legitimate interest in the processing of personal data in accordance with Art. 6 (1) lit. f GDPR.

4. Duration of storage, possibility of objection and removal

Local storage is only stored temporarily on your device and transmitted from there to our app. Local storage is deleted immediately once the purpose of storage has been achieved. The collection of data for the provision of the app and the storage of local storage is essential for the operation of the app. Consequently, there is no possibility for the user to object.

IV. Rights of data subjects

If your personal data is processed, you are a data subject within the meaning of the GDPR and you have the following rights vis-à-vis the controller:

1. Right of access

You can request confirmation from the controller as to whether personal data concerning you is being processed by us.

If such processing is taking place, you can request the following information from the controller:

the purposes for which the personal data is processed;
the categories of personal data that are processed;
the recipients or categories of recipients to whom the personal data concerning you has been or will be disclosed;
the planned duration of storage of the personal data concerning you or, if specific information on this is not possible, criteria for determining the storage period;
the existence of a right to rectification or erasure of the personal data concerning you, a right to restriction of processing by the controller or a right to object to such processing;
the existence of a right to lodge a complaint with a supervisory authority;
any available information on the origin of the data, if the personal data is not collected from the data subject;
the existence of automated decision-making, including profiling, pursuant to Art. 22 (1) and (4) GDPR and, at least in these cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.
You have the right to request information about whether the personal data concerning you is transferred to a third country or to an international organization. In this context, you may request to be informed about the appropriate safeguards pursuant to Art. 46 GDPR in connection with the transfer.

2. Right to rectification

You have the right to obtain from the controller the rectification and/or completion of your personal data if the personal data processed concerning you is inaccurate or incomplete. The controller shall rectify the data without undue delay.

3. Right to restriction of processing

Under the following conditions, you may request the restriction of the processing of personal data concerning you:

if you dispute the accuracy of the personal data concerning you for a period enabling the controller to verify the accuracy of the personal data;
the processing is unlawful and you oppose the erasure of the personal data and request the restriction of the use of the personal data instead;
the controller no longer needs the personal data for the purposes of the processing, but you need it for the establishment, exercise, or defense of legal claims; or
you have objected to processing pursuant to Article 21(1) of the GDPR and it is not yet clear whether the legitimate grounds of the controller override your grounds.
If the processing of personal data concerning you has been obtained, this data may only be processed—apart from its storage—with your consent or for the assertion, exercise, or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or a Member State.

If the restriction of processing has been obtained in accordance with the above conditions, you will be informed by the controller before the restriction is lifted.

4. Right to erasure

a) Obligation to erase

You may request that the controller delete your personal data without delay, and the controller is obliged to delete this data without delay if one of the following reasons applies:

The personal data concerning you is no longer necessary for the purposes for which it was collected or otherwise processed.
You withdraw your consent on which the processing was based in accordance with Art. 6 (1) (a) or Art. 9 (2) (a) GDPR, and there is no other legal basis for the processing.
 
You object to the processing pursuant to Art. 21(1) GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21(2) GDPR.
 
The personal data concerning you has been processed unlawfully.
The erasure of the personal data concerning you is necessary for compliance with a legal obligation under Union or Member State law to which the controller is subject.
The personal data concerning you has been collected in relation to the offer of information society services pursuant to Art. 8 (1) GDPR.
b) Information to third parties

If the controller has made the personal data concerning you public and is obliged to erase it pursuant to Art. 17 (1) GDPR, the controller shall take reasonable steps, including technical measures, taking into account the available technology and implementation costs, to inform data processors who process the personal data that you, as the data subject, have requested them to delete all links to this personal data or copies or replications of this personal data.

c) Exceptions to the obligation to erase

The right to erasure does not apply if the processing is necessary

for exercising the right of freedom of expression and information;
to comply with a legal obligation which requires processing under Union or Member State law to which the controller is subject, or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
for reasons of public interest in the area of public health pursuant to Art. 9 (2) (h) and (i) and Art. 9 (3) GDPR;
for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes pursuant to Art. 89(1) GDPR, insofar as the right referred to in section a) is likely to render impossible or seriously impair the achievement of the objectives of this processing, or
for the establishment, exercise or defense of legal claims.
5. Right to be informed

If you have exercised your right to rectification, erasure, or restriction of processing against the controller, the controller is obliged to notify all recipients to whom your personal data has been disclosed of this rectification, erasure, or restriction of processing, unless this proves impossible or involves disproportionate effort.

You have the right to be informed by the controller about these recipients.

6. Right to data portability

You have the right to receive the personal data concerning you that you have provided to the controller in a structured, commonly used, and machine-readable format. You also have the right to transmit this data to another controller without hindrance from the controller to whom the personal data has been provided, provided that

the processing is based on consent pursuant to Art. 6 (1) (a) GDPR or Art. 9(2)(a) GDPR or on a contract pursuant to Art. 6(1)(b) GDPR and
the processing is carried out using automated procedures.
In exercising this right, you also have the right to have the personal data concerning you transferred directly from one controller to another, where technically feasible. The freedoms and rights of other persons must not be affected by this.

The right to data portability does not apply to the processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

7. Right to object

You have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you which is based on Article 6(1)(e) or (f) GDPR; this also applies to profiling based on these provisions.

The controller shall no longer process the personal data concerning you unless the controller can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or the processing serves to assert, exercise, or defend legal claims.

If the personal data concerning you is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for such marketing purposes; this also applies to profiling insofar as it is related to such direct marketing.

If you object to processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes.

In connection with the use of information society services, you have the option, irrespective of Directive 2002/58/EC, to exercise your right to object by means of automated procedures using technical specifications.

8. Right to revoke your declaration of consent under data protection law

You have the right to revoke your declaration of consent under data protection law at any time. Revoking your consent does not affect the legality of the processing carried out on the basis of your consent until revocation.

9. Automated decision-making in individual cases, including profiling

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. This does not apply if the decision

is necessary for entering into, or performance of, a contract between you and the controller,
is authorized by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard your rights and freedoms and legitimate interests, or
is based on your explicit consent.
However, these decisions may not be based on special categories of personal data pursuant to Art. 9 (1) GDPR, unless Art. 9 (2) (a) or (g) applies and appropriate measures have been taken to protect your rights and freedoms and your legitimate interests.

With regard to the cases referred to in points (1) and (3) above, the controller shall take appropriate measures to safeguard your rights and freedoms and legitimate interests, including at least the right to obtain human intervention on the part of the controller, to express your point of view and to contest the decision.

10. Right to lodge a complaint with a supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement, if you consider that the processing of personal data relating to you infringes the GDPR.

The supervisory authority with which the complaint has been lodged shall inform the complainant of the status and outcome of the complaint, including the possibility of a judicial remedy pursuant to Art. 78 GDPR.

11. Miscellaneous

To assert the above rights, please contact us (see contact information at the end of the privacy policy). Requests submitted to us electronically will generally be answered electronically, unless you have specified otherwise in your request.

V. External links

Our app may contain links to third-party websites. If this is not clearly recognizable, we will point out that it is an external link. We have no influence on the content and design of the pages of external providers. This privacy policy does not apply there.

VI. Changes to this privacy policy

The constant development of the Internet and the frequent changes in the applicable legal norms associated with it make it necessary to adapt our privacy policy from time to time. We will inform you of any such changes here.

VII. Responsible body

The responsible body within the meaning of the GDPR and other national data protection laws of the EU member states as well as other data protection regulations is:

Norman Caspari

VetVise GmbH
Bünteweg 2
30559 Hanover

Email: privacy@vetvise.com
Website: www.vetvise.com

As of: October 2024